1. Successful Track record in Retail Support for over 20 years
SCT now support over 3,000 POS lanes throughout 32 counties of Ireland
15 Dedicated engineers working solely on EPOS support. Depots throughout Ireland.
2. 4 Hour Response throughout Ireland
SCT provides support on 364 days per year from 7.00 to 22.00 Monday to Saturday and 10.00 to 20.00 Sundays.
3. Helpdesk Support – Engineers Fully Trained
SCT Helpdesk engineers are trained on our clients support requirements and call handling procedures. Our Helpdesk is open 364 days per year from 7.00 to 22.00 Monday to Saturday and 10.00 to 20.00 Sundays.
4. We Understand the Retail Business Requirements
SCT take the IT view and Business view to offer a consolidated summary to best suit the needs of your business.
With the application of real life experience, we are able to provide highly effective consultancy to any size of Retailer.
SCT are partnered with many International sales and support companies that are aware of the current and Future Trends in Retail IT. SCT regularly inform our clients of these trends and can provide advice and implement many of these new technologies.
5. Installation & Relocation Services Throughout Ireland
With PMI certified Project Management SCT have recently rolled out new Chip & Pin devices for two major Retail clients to over 3,000 lanes.
SCT provide ongoing Installation of new stores equipment and temporary “Tent / Pop Up” sales. A comprehensive installation of Network cabling, Wireless communications and POS positions / lanes performed. SCT support engineers onsite on opening days.
6. Key Account Managers dedicated to every customer
A dedicated account manager is assigned to all our clients and conducts monthly service review meetings which include monthly call analysis, client feedback and advise on future projects.
SCT are aware of the Security issues that may arise from visiting our Client’s stores at their POS lanes and Back Office.
Our engineers have photo ID cards and have detailed Security requirements for every client. All engineers are dressed in “SCT” labelled clothing for added security. SCT engineers are aware and adhere to our Client’s Health and Safety requirements.
For advice on any of the any of the 7 points please contact Jim Murphy at SCT.