Deloitte’s Global Outsourcing Survey 2016 – Reduce Costs with SCT’s Helpdesk Support

*Outsourcing makes a beeline toward innovation
The use of outsourcing is accelerating even as it radically reinvents itself to keep pace with changing technologies that enable outcome based business services. The quest to drive business value through outsourcing was once focused on cost-cutting-and this will remain a key motivation-but the results of Deloitte’s global outsourcing survey 2016 indicates that outsourcing is becoming a vibrant pathway for driving innovation into the enterprise.
*Emerging Trends – Motivations to Outsource
Cost Cutting Tool 59%                                         
Enables Focus on Core Business Functions 57%
Solve Capability Issues    47%
Enhances Service Quality                                   31%
Critical to Business Needs                                   28%
SCT Helpdesk Support
*Cost Savings – Co-sourcing / Outsourcing – of IT services has typical cost savings of 25-39% compared with in-house service.
The IT function with the greatest potential for Reducing Costs through co-sourcing / outsourcing is the Helpdesk.
SCT provide Helpdesk Solutions to companies on a Fixed monthly fee. This arrangement is Scalable and Flexible allowing them meet the changing demands of their business requirements in a very cost efficient way. Service Level Agreements are put in place to ensure that response times and service standards are met and regular reporting means that customers know exactly what is going on at all times.
Generic Helpdesk (SOSS) Diagram
  • Open 364 Days/Year – 7.00 to 23.00 (Mon-Sat) 10.00 to 20.00 (Sunday)
  • One point of Contact for all Retail Support calls
  • The Support Centre of Choice for Ireland’s leading Retailers
  • Free Your Internal Retail IT Staff to concentrate on High Value Retail Projects
  • Call Logging and Level 1 support available
In conjunction with SCT’s On-Site Services team with 30 engineers throughout the 32 counties of Ireland, SCT provides a comprehensive Support Solution.
For information on SCT’s Helpdesk Services contact Jim Murphy on 01-5241389 or
*Sources and Full Report:


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