Our Support Services include:
- Onsite Maintenance Services 7 x 364 across Ireland
- Comprehensive IMACD Services (Installation, Move, Add, Change & Disposal)
- Large Project Rollout and Management
- Power and Data Installation and Support
- Help Desk Support and Call Logging 7 x 364
Field Service Engineering (FSE)
SCT engineers have a vast amount of experience in retail I.T. This is because SCT engineers have been maintaining not only the sites of it’s own clients but multiple contracts on behalf UK I.T. service companies in Ireland and Northern Ireland over 15 years. This means we have expertise working with a wide range of hardware, operating systems and software applications.
Quality Control – Engineering Department
In 2010 we implemented a quality control measure within our service department. We wanted to give our maintenance contract clients the ability to audit our engineering resources or field service engineers.
We created a ‘Field Service Engineers guide’ with add on modules specific to each of our maintenance contracts. There followed a series of training days held nationwide, where we introduced our staff to the concept and trained them in the use of this guide and the quality standards contained in it.
In 2010 SCT moved away from paper based call sheets, signoffs and some of the small procedure documents. We implemented an i-Phone solution. Using an i-Phone application for data capture, signatures and photo’s has greatly improved the speed in which we get the data back to our support centre, the quality and amount also. It also saved on the cost and wastage of paper.
Recently through in-house development we have created our own applications, as well as access to our stock database via the i-Phone, resulting in real-time stock transfers from site. Also the engineers have access to our secure web-portal which contains procedures/troubleshooting guides/software and forums.